Purchase conditions

  • Pre-contractual information

    This website www.armaskemen.com is owned by KEMEN ARMAS SL with CIF B20188496 and fiscal address at ERMURAN BIDE 14 20870, ELGOIBAR (GUIPÚZCOA).

    The General Conditions of Contract regulate the distance selling relationship between KEMEN ARMAS SL and the user or customer, in accordance with the legal provisions, in particular, Law 7/1998, of April 13, on General Conditions of Contract, the Law 3/2014 of 27 March amending the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999 of 13 December on the Protection of Personal Data, The Law 7/1996, dated January 15, on Retail Commerce, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

    KEMEN ARMAS SL reserves the right to make the modifications that it deems appropriate, without previous notice, in the General Conditions. These modifications may be made, through its websites, by any form admissible in law and will be enforced during the time they are published on the website and until they are validly modified by later ones. However, KEMEN ARMAS SL reserves the right to apply, in certain cases, a Particular Conditions of Contract in preference to these General Conditions when it deems it appropriate, announcing them in a timely and appropriate manner.


    The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As user or client expressly declares to know, understand and accept the conditions of use and these general contracting conditions. Likewise, it declares to be of legal age and to have the legal capacity and necessary action for the access to the websites of KEMEN ARMAS SL and the contracting through them.

    To purchase our products, you can go to the corresponding section of our online store.

    It is imperative that you register as a user of the website to make the purchase online. You can access the corresponding section for registration on the website itself. In accordance with Organic Law 15/1999 on the Protection of Personal Data, KEMEN ARMAS SL informs users that personal data collected during the registration process and subsequent purchase will be entered into a file under their responsibility, With the purpose of processing these actions by the user and managing subsequent actions derived from them. Likewise, KEMEN ARMAS SL informs the possibility of exercising the rights of access, rectification, cancellation and opposition by means of a letter to the address ERMUARAN BIDE 14 20870, ELGOIBAR (GUIPÚZCOA) or by e-mail info@armaskemen.com

    As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to be able to retain the relationship between the parties.

    During the purchase process, you must identify yourself with the username and password provided. This information will not be public. You are responsible for dealing confidentially and responsibly the identity and password obtained in the registry as a client, not being able to transfer them to another. You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your orders, it is only a query section but its management is allowed, and the user can delete those records that he considers not necessary to visualize.

    Once the purchase process has been completed, the customer will receive a confirmation by e-mail. It is imperative that during the purchase process the user indicates a valid email. If within 24 hours of the completion of the order you do not receive the confirmation, please contact KEMEN ARMAS SL at the telephone number of customer service 943744288 or by email info@armaskemen.com

    All contents of the website are in Spanish and English.

    The customer, upon receiving the product in the delivery address provided, will receive an invoice or copy of the order.

  • Offer and validity

    In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

    In compliance with current regulations KEMEN ARMAS SL offers information on all items for sale, their characteristics and prices. However, KEMEN ARMAS SL reserves the right to remove, replace or change the products offered through its website, by simply changing the contents of it. In this way, the products offered at any time by the web will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the mentioned products.

  • Essential characteristics of products

    Essential characteristics of products

    The products offered in our online store, incorporate a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer himself. The color of the product, observable in the photograph is not binding. In the characteristics the same is identified.


    All products offered on the website enjoy the commercial guarantee of the supplier of the same. KEMEN ARMAS SL has a after-sales service, as long as the warranty is in force, the customer can execute it by contacting the KEMEN ARMAS SL facility, after-sales service, by email at kemen@sport-kemen.com or at points established by Own supplier. In case of doubt you can contact the telephone number of customer service 943744288 or by email info@armaskemen.com

  • Prices and transportation costs


    All products indicate the sale price in Euros and include Value Added Tax (VAT). If any other tax were applicable, this would be indicated.

    Delivery and transportation costs

    KEMEN ARMAS SL makes shipments in SPAIN, EUROPE, AND THE REST OF THE WORLD by charging an amount depending on the place of delivery:

    Approximately the delivery time varies depending on the place between the 14 and the 30 days from the business day following the day of the order, the orders will be sent through registered mail.

    In the case of not being present at the time of delivery will have the period of 15 days to pick up the package at the nearest post office, after this deadline the order will be returned to KEMEN ARMAS SL. If the customer wishes again to be sent the product must pay the expenses of this second delivery.

  • Forms of payment and execution of the order

    The customer may pay the amount of his order by choosing one of the following ways. During the purchase process you must indicate your choice:

    VISA or MASTERCARD credit card:

    All operations involving the transmission of personal or banking data are performed using a secure environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information you transmit travels encrypted through the network.

    Likewise, the data on your credit card are entered directly on the bank page, at the POS Terminal and are not entered or registered on any KEMEN ARMAS SL server.

    When paying with VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.This form of payment is valid only on the web.

    When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, the holder may demand the immediate cancellation of the charge. In that case, the corresponding entries of debit and re-entry in the accounts of the supplier and the holder will be made as soon as possible.

    However, if the purchase had actually been made by the cardholder and the demand for refund was not due to having exercised the right of withdrawal or resolution and therefore had unduly demanded the cancellation of the corresponding charge, that will remain Bound against KEMEN ARMAS SL to the compensation of the damages and damages caused as a result of said annulment.

    • Wire transfer

    When selecting the bank transfer you will receive, along with the confirmation of your order, an email with the bank details of KEMEN ARMAS SL.

    It is very important that when making the transfer indicate in the subject the order number, as well as your name and surnames, and make the transfer within 3 days after the date of confirmation of the order in order to validate it.

    If you wish, you can send us the proof of the transfer by fax +34 943744401, or by email info@armaskemen.com. But in any case, the order will not be considered effective until our administration department does not have bank confirmation of the transfer.

    Remind you that the payment has to be made in EUROS and that any possible commissions of exchange and banking are on their own.

    In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always communicate to your bank to take charge of the commissions at source, those bank charges and expenses corresponding to your entity. Otherwise, KEMEN ARMAS SL could stop the sending of your order by not receiving the full amount of it.

    Possible exchange and bank commissions are borne by the client.

    • Paypal:

    It allows to send payments in Internet safely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

    More information on Paypal. Http://www.paypal.com. KEMEN ARMAS SL undertakes to deliver the order in a maximum of 14-30 DAYS days, from the day following the order.

    The availability of the products offered by KEMEN ARMAS SL may vary depending on the demand of the customers. Although KEMEN ARMAS SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, KEMEN ARMAS SL will notify the customer, by e-mail, at the moment it becomes aware of this situation. The period of this communication will not exceed in any case the maximum term of 30 days. KEMEN ARMAS SL may give the double option of: supplying the customer without price increase, a product of similar characteristics or of superior quality, or except justified and demonstrable reasons by KEMEN ARMAS SL within this same period to pay the sums paid for the order canceled. In the event that KEMEN ARMAS SL does not make this payment within the aforementioned period, the buyer may claim that he is paid double the amount owed, without prejudice to his right to be compensated.

  • Right of withdrawal, returns and claims

    The buyer will have a minimum period of 14 natural days to desist, from the day the customer receives the product, without penalty and without indicating the reasons.

    The exercise of the right of withdrawal should be made by notification through telephone communication to 943744288, by sending an email to info@armaskemen.com, sending your letter to our address ERMUARAN BIDE 14 20870, ELGOIBAR (GUIPÚZCOA), or through Of the withdrawal form.

    Pursuant to article 103 of Law 3/2014, dated March 27, amending the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to the specifications of the Consumers or clearly personalized, or which, by their nature, can not be returned or can deteriorate or expire quickly, are exempt from withdrawal.

    • Return:

    KEMEN ARMAS SL will take care of collecting the product.

    The customer must return or deliver the product directly to KEMEN ARMAS SL, to the address ERMUARAN BIDE 14 20870, ELGOIBAR (GUIPÚZCOA), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on That the right to withdraw from the contract is formalized. The deadline will be understood as fulfilled if the customer returns the product before the end of the term.

    KEMEN ARMAS SL will be responsible for the costs of the return. The customer will be responsible for the costs of returning the product.

    In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transportation problems, please ensure that the package is properly protected and sealed. Once received, we will check your status. In the moment that we verify that the article (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect conditions, we will proceed to return the money paid.

    • Payment reimbursement

    The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, provided the contrary has not been arranged. KEMEN ARMAS SL may retain the reimbursement until the product has been received, reason for withdrawal, or until the customer returns proof of return, depending on which condition is met first.

    In the event of unwarranted delay by KEMEN ARMAS SL, with respect to the return of the sums paid, the customer may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in which it exceeds Amount.

    • Return of defective product.

    In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, the customer will be entitled to the return of the product, informing KEMEN ARMAS SL of the reason for return through any of the Means facilitated in the present hiring conditions, and at no cost to the client. This return due to defect or poor state of the product will not be considered a right of withdrawal.

    KEMEN ARMAS SL agrees to assume the cost of the return and to return the product for a new one according to conditions accepted at the time of sale.

    If the customer wishes to file a complaint, the KEMEN ARMAS SL establishment is located at ERMUARAN BIDE 14 20870, ELGOIBAR (GUIPÚZCOA) or by email at info@armaskemen.com.

    • Jurisdiction:

    Likewise, KEMEN ARMAS SL reserves the right to file civil or criminal actions that it deems appropriate due to improper use of its website and contents or for non-compliance with these conditions.

    The relationship between the user and the provider shall be governed by current legislation and application in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction complying with the rules on jurisdiction and jurisdiction in this regard. KEMEN ARMAS SL is based in GUIPÚZCOA, Spain.

    • Clause form right of withdrawal

    In accordance with the provisions of Organic Law 15/1999, data that the data obtained from this form are incorporated into an automated file under the responsibility of KEMEN ARMAS SL in order to attend to your right of withdrawal under the provisions of Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defense of Consumers and Users and Other Complementary Laws, approved by Royal Legislative Decree 1/2007, of November 16.

    You can also exercise your rights of access, rectification, cancellation and opposition by writing to our address ERMUARAN BIDE 14 20870, ELGOIBAR (GUIPÚZCOA). The sending of this form implies the formalization of its right of withdrawal and consequently, the extinction of the obligation of performance of the contract held in the parties. Once your request has been processed, KEMEN ARMAS SL will send an acknowledgment of receipt through the medium of the communication channel that has been indicated in the cited form. We remind you, that it is preserved as proof of the exercise of your right of withdrawal.

    El envío de este formulario implica la formalización de su derecho de desistimiento y en consecuencia, la extinción de la obligación de la ejecución del contrato celebrado entre las partes. Una vez tramitada su solicitud, KEMEN ARMAS SL le remitirá acuse de recibo por medio del canal de comunicación que usted haya indicado en el citado formulario. Le recordamos, que lo deberá conservar como prueba del ejercicio de su derecho de desistimiento.

    Descargar formulario desistimiento.

Armas Kemen, S.L.

Kemen is a company dedicated to the direct sale and manufacture of fine shotguns that are used both for hunting and for sport shooting.

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Ermuaranbide 14 - 20870 Elgoibar (Gipuzkoa) Spain
Tel.: +34 943 744 288
Fax: 943 744 401
Email: info@armaskemen.com

© 2019 Armas Kemen, S.L. All Rights Reserved.
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